The customer can choose to cancel an order any time before it’s dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
PockMAN reserves the right to accept the cancellation of any order. PockMAN also reserves the right to waive off or modify the time window or cancellation fee from time to time.
Return/Refund or Replacement Policy
If there is any issues with your product, you can raise a refund or replacement request within 10 days of receiving the product.
Successful pick-up of the product is subject to the following conditions being met:
Correct and complete product (with the original brand, article number, undetached MRP tag, product’s original packaging, freebies and accessories)
The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes
